---
title: "Call Center Compliance API"
description: "I built an API that takes call-center audio, transcribes it, scores SOP compliance, and flags payment-intent signals — designed specifically to avoid the numeric hallucination problem that plagues pure LLM scoring."
canonical: "https://shivanshutiwari.in/projects/call-center-compliance-api"
lastUpdated: "2026-09-02"
---

# Call Center Compliance API

I built an API that takes call-center audio, transcribes it, scores SOP compliance, and flags payment-intent signals — designed specifically to avoid the numeric hallucination problem that plagues pure LLM scoring.

**Stack:** Python, FastAPI, Sarvam AI STT, Vercel  
**Date:** 2025  
**Repository:** https://github.com/SHT4BHARAT/Call_Center_Compliance-  

## The Honest Part

I don't have a repo or live URL yet. I want to come back to this one — the 'avoid LLM hallucination on numeric scores' framing is a solid technical story if I build it out further.

## Highlights

- Transcribes call-center audio, scores SOP compliance, flags payment-intent signals
- Designed to avoid numeric hallucination problems that plague pure LLM scoring
- Serverless FastAPI pipeline on Vercel — POST audio, get structured JSON back
- Hindi + multilingual audio support built in

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*Source: https://shivanshutiwari.in/projects/call-center-compliance-api*